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She graduated from The University of Memphis with a BA in psychology.
Her son, Nicholas, was born in November of 2000. She married Sneeza, the creator of TF2 Outpost, in June 2016. They live near Seattle, WA.
In the Minecraft community, Helen started as an active player and an occasional Minecraft wiki contributor.
She joined Microsoft Studios in November 2013 as Community Manager for the Windows 8 games portfolio, including titles such as Microsoft Solitaire Collection, Microsoft Bingo, Disney Fairies: Hidden Treasures, and Hexic. She assisted with community management of Minecraft: Xbox 360 Edition and later community management of the rest of the Minecraft: Console Edition platforms.
She officially joined the Minecraft studio full-time in September 2014 to provide community management for the franchise.