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Previously, the Issues page in Minecraft Wiki was used to maintain issue reports. Many people complained about the process is too complicated or too easy.
Due to the high demand of a proper bug tracker instead of using the wiki, Mojang contacted Atlassian. Atlassian became their choice because it is more flexible and customisable.
An email was sent to Atlassian to gain help on making a proper bug tracker. Atlassian immediately offered to help, providing a free JIRA license. A video was published to showcase their improved JIRA developer’s API for JIRA v5.0.
|“||Although this new Minecraft bug tracker will mostly be community organized and run, it will be the official location to report bugs in Minecraft that we’ll be keeping an eye on. [...] We’ll be using this new bug tracker for all future releases of Minecraft. If you’re already familiar with JIRA and want to get right into reporting a bug, go check out the new Minecraft Bug Tracker here!||„|
|—Mojang on the release of their bug tracker|
- "Mojang.com" – Mojang