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Get Satisfaction

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The Mojang Get Satisfaction page was a mostly community-run site where people could submit ideas, problems, praise, and questions. Their posts could then be commented on by fellow players or Mojang staff.[1]

Mojang's Get Satisfaction page was originally created by Notch to make fans stop submitting ideas to his Twitter,[2] but was abandoned shortly after. The site was sporadically updated by Jeb and other Mojang team members.

Get Satisfaction is a customer community software platform for technical support that is used by many companies to enable their customers to ask, suggest, praise and report problems.[3] It was founded on January 31, 2007 by several people, including Lane Becker,[4] Amy Muller, Thor Muller,[3] and Jonathan Grubb, and was publicly launched in September 2007.[5]

[edit] Closing

On February 8, 2012, Kappische posted that Mojang's Get Satisfaction page was closing down, and that its users should move to Minecraft Forum and Mojang's new help page. During Marc's AMA on Reddit, he stated that "Even though numerous questions were answered there, the players deserved a full, professional, company-supported help system."[6]

[edit] References

  1. a b
    Miller, Kerry (2007-09-10). "Crowdsourcing Customer Service". BusinessWeek. Retrieved 2012-05-13.
  2. Becker, Lane (2007-01-31). "Demand Satisfaction!". Get Satisfaction. Retrieved 2012-05-13.
  3. Pattison, Kermit (2008-04-24). "Does a New Website Hold the Secret to Great Customer Service?". Fast Company. Retrieved 2012-05-13.